How to Find a Previous Day's Check to Reprint Receipt or Refund Credit Card

Managers may issue full or partial refunds for credit card payment for orders placed directly in Toast or via any third party integration, including online orders.   Ideally refunds are handle on the day of the order but refunds may also be processed on a later date.  However any order refunded on a date other than the original date of payment requires an additional step.   For any order that is refunded after the original date of payment requires that the manager open a ticket communicating the refund to the accounting@hideawaypizza.com Please include the location, date of the order, order number, and the amount refunded. This information will allow the kind folks in the accounting department to make adjustments to the sales journal and other accounting processes.

Please be advised:  Toast will be updating the refund process in a upcoming version of ToastPOS.

With the new process in place, you may only use ToastTab.com to refund orders up to 3 days past the purchase date. If the order is older than 3 days, you will need to cash out the ticket using the terminal and notate the discrepancy. 

You may learn about the new process here:  https://central.toasttab.com/s/article/Refunds-FAQ

This is the legacy process:

To locate a check from a previous day, you'll need to login to www.toasttab.com.  Locate the Find Checks section underneath Manager.

Search for the check by selecting one of five tabs to begin and filter the search.

• Find by Check Number- the most efficient way to find any check if you have the check number and order date or range.
• Find by ID- Enter the Check, Order or Payment Reference ID found in the Order Details on the check
• Find by Customer Info- generally efficient for online, delivery or takeout orders where the customer's information has been provided.
• Find by Credit Card- if the last 4 card digits of the payment method are known, this option will show any checks where that card has ever been used at your restaurant. Very useful for handling a customer claiming they have been charged twice by seeing transaction history.
• Advanced Search- search a selected $check amount range and date or range to find the check. The employee/server responsible for the check can also be selected to filter results further.

Please keep in mind that if this is from a previous day, the original transaction amount will have already posted to the guest's credit card statement. This will post as a new transaction/updated amount. Be aware of this if a guest questions a transaction.