Server Training Shift #3

This shift you will learn about the Expo position, common complaints, common menu issues, commonly use phrases. Also this shift will touch on the Cash/Curb area of the restaurant. You will also learn about our Pizzas, desserts, and drinks on the menu. Lots of great info to help you in this Pizza World!

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Server Training Shift #3 Lessons 22 lessons
These lessons are part of this course. Click on a lesson to get started!

Shift 3 Agenda - Server

Updated 3 months ago

Agenda showing what information will be covered on this shift

Expo

Updated 3 months ago

This will teach you the proper sides with all menu items & the importance of this position.

Common Complaints of Restaurant Guests

Updated 3 months ago

This will cover some common complaints and how to handle these.

Common Menu Issues

Updated 3 months ago

This is a list of some common mistakes, either by our staff or the Guests. This should be an open dialog with your trainer or manager to discuss as to why these are potential issues & who to avoid or prepare before mistakes happen.

FOH Commonly Used Phrases

Updated 3 months ago

This is a list of common phrases that you will learn to understand restaurant terminology. These are pretty common across the industry.

Cashier/Curbside

Updated 3 months ago

This lesson will teach you all about the cashier/curbside position, the importance of service at the car, the methods of payments we accept and how to excel at Guest Service with our To-go Guests.

The difference between Open, Paid, and Closed checks

Updated almost 4 years ago

This lesson will go over the three states a check can be classified in Toast.

Cash identification for $50 & $100

Updated 3 months ago

This will cover what to look for on a $50 & $100 bill to help you determine a real bill to a counterfeit fake bill.

How to Take a Payment In Toast

Updated over 3 years ago

This lesson will show you how to take a payment in Toast.

How to Choose a Tender in Toast

Updated almost 4 years ago

This lesson covers that variouse types of tenders in Toast and helps you pick the correct one.

Issuing, Checking the Balance and Redeeming Gift Cards in Toast

Updated about 2 years ago

This lesson will describe the process of issuing, checking the balance of and redeeming gift cards in toast.

How to Handle Tax Exempt Checks in Toast

Updated almost 4 years ago

Yup, you guessed it... This lesson covers making an order Tax Exempt in Toast. Don't forget to get that tax exemption number from the guest.

How to E-Gift Cards Work?

Updated over 2 years ago

This lesson will describe at a high level how e-gift cards work and how a guest is able to acquire one.

How to Reprint an Itemized Receipt or a Credit Card Slip

Updated almost 4 years ago

This lesson covers how to reprint an itemized receipt or a credit card slip.

How to Enter a Tip On an Order In Toast

Updated almost 4 years ago

Everyone wants their tips... This article covers how to enter a tip on credit card payment in Toast.

How to close out a cash drawer

Updated 3 months ago

This will cover how to properly to a close out of a cash drawer from the register.

How to Reconcile and Close a Cash Drawer

Updated 10 months ago

This lesson covers how to reconcile and close a cash drawer.

Pizza training pictures

Updated 3 months ago

This will show you pictures of all our pizzas along with what is on them. It is important that you learn these quickly - this will help you answer questions with our Guests at the table and over the phone. Learning quickly also will also help eliminate mistakes and make sure the Guests get what they want the first time.

Desserts & Drinks picture training

Updated 3 months ago

This lesson will show you our desserts & different selections for sizes of drinks.

Expo Situational topics

Updated 3 months ago

This is a list of scenarios and topics that pertain to a certain support position in the restaurant. This is an open discussion with your trainer or manager on how to handle these situations.

Cash/Curbside situational topics

Updated 3 months ago

This is a list of scenarios and topics that pertain to a certain support position in the restaurant. This is an open discussion with your trainer or manager on how to handle these situations.

How to Find To-Go, Pick-Up, and Online Orders in Toast

Updated almost 4 years ago

This lesson covers locating and closing Pick-up orders in Toast.

Server Training Shift #3 Assessments