This shift you will learn about the Expo position, common complaints, common menu issues, commonly use phrases. Also this shift will touch on the Cash/Curb area of the restaurant. You will also learn about our Pizzas, desserts, and drinks on the menu. Lots of great info to help you in this Pizza World!
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Agenda showing what information will be covered on this shift
This will teach you the proper sides with all menu items & the importance of this position.
This will cover some common complaints and how to handle these.
This is a list of some common mistakes, either by our staff or the Guests. This should be an open dialog with your trainer or manager to discuss as to why these are potential issues & who to avoid or prepare before mistakes happen.
This is a list of common phrases that you will learn to understand restaurant terminology. These are pretty common across the industry.
This lesson will teach you all about the cashier/curbside position, the importance of service at the car, the methods of payments we accept and how to excel at Guest Service with our To-go Guests.
This lesson will go over the three states a check can be classified in Toast.
This will cover what to look for on a $50 & $100 bill to help you determine a real bill to a counterfeit fake bill.
This lesson will show you how to take a payment in Toast.
This lesson covers that variouse types of tenders in Toast and helps you pick the correct one.
This lesson will describe the process of issuing, checking the balance of and redeeming gift cards in toast.
Yup, you guessed it... This lesson covers making an order Tax Exempt in Toast. Don't forget to get that tax exemption number from the guest.
This lesson will describe at a high level how e-gift cards work and how a guest is able to acquire one.
This lesson covers how to reprint an itemized receipt or a credit card slip.
Everyone wants their tips... This article covers how to enter a tip on credit card payment in Toast.
This will cover how to properly to a close out of a cash drawer from the register.
This lesson covers how to reconcile and close a cash drawer.
This will show you pictures of all our pizzas along with what is on them. It is important that you learn these quickly - this will help you answer questions with our Guests at the table and over the phone. Learning quickly also will also help eliminate mistakes and make sure the Guests get what they want the first time.
This lesson will show you our desserts & different selections for sizes of drinks.
This is a list of scenarios and topics that pertain to a certain support position in the restaurant. This is an open discussion with your trainer or manager on how to handle these situations.
This is a list of scenarios and topics that pertain to a certain support position in the restaurant. This is an open discussion with your trainer or manager on how to handle these situations.
This lesson covers locating and closing Pick-up orders in Toast.